Changes and cancellations

The terms are in your proposal

Every proposal we send states its cancellation terms: until when you can cancel without cost, and what applies after that. They depend on the services (an airport transfer is not the same as a programme with booked tickets), so we write them for your trip rather than hide them in a general rule.

Saved with your booking

When you approve a proposal, its price and its cancellation terms are stored with your booking exactly as you saw them. If we change our policies later, your booking keeps the terms you approved.

Changing a time or a date

Write to us from your private trip page. We check availability for the new time; if the price changes, we send an updated proposal for you to approve.

Refunds

When a refund applies under your terms, we process it by the same method you paid and keep you informed from your trip page. Payment and refund status are shown separately from the status of your booking.