Good to know before you ask

Browsing is open to everyone. To send a booking request you sign in with a code we email you, so you can follow the request, pay securely and find your receipts in one place.

Arabic, English or Spanish. The language of the driver or guide on your dates is confirmed in the proposal before you book.

Our guides cover Madrid, Barcelona, Andalusia, Valencia and Málaga & Marbella. We arrange every trip individually after reviewing your request, and confirm availability for your city and dates before sending a proposal.

Not yet. Your request reaches our team; we confirm availability with our partner for your date and time, then you pay online to confirm. Nothing is charged before that confirmation.

Right after sending you see a reference number and a private link where you can follow its status, and the same link is emailed to you. Every request is read by a person on our team.

That is why we ask for your flight number: we follow your flight and the pick-up moves with the delay. Madrid and Barcelona airport transfers include 60 minutes of free waiting after landing; for other routes the waiting time is written in the proposal.

Yes, when requested in advance. Tell us the number and ages of the children and the type of seat in your request. Spanish rules require children under 135 cm to use a suitable child restraint in most vehicles (source: DGT, the Spanish traffic authority).

We suggest places that suit your request and take your dietary needs into account. We only describe a restaurant as halal when it holds a recognised certification, and recommend checking it on arrival. See our Muslim-friendly Spain guide.

Tell us the details in the special needs field. We check each place and the type of vehicle available, and we never describe a place as accessible without an official source.

In Madrid and Barcelona the price is fixed per vehicle or per group and appears online as soon as you enter your date, travellers and luggage: it is the final total in euros, with no booking or card fee. The “from” figure is for the smallest vehicle; the form shows your exact price. Other cities and routes are quoted in writing.

The cancellation terms are part of each proposal and are saved with your booking exactly as you approved them — later changes to our policies never apply to it. To change a time, write to us from your trip page.

Once our partner confirms availability, you pay the full amount by card on Stripe's secure page from your private link. We never ask for card details in our own forms.